Question 1

How is payment made?

Accepted Answer

Payment is made exclusively online by credit card when making your reservation. The transaction is completely secure.

Question 2

Can I cancel or modify a reservation?

Accepted Answer

In accordance with article 121-21-8 of the consumer code, the PANIK ROOM being a live event, no cancellation is possible after confirmation of the reservation.
Subject to acceptance, you can postpone your session to a specific date if the request is made at least one week in advance.

Question 3

How to do if a person withdraws when the reservation included it in the price?

Accepted Answer

If a member of your group withdraws, we will refund the difference with the lower group rate, provided you notify us at least 24 hours in advance.
Ex: you have paid for a reservation for 6 players (204€) but you are ultimately only 5 players (185€): we will refund you 19€.

Question 4

Can we add an extra person after making the reservation?

Accepted Answer

No problem. All you have to do is notify us by email of the additional person. We will send you a payment link to proceed with the update.

Question 5

Can we book for more than 6 players?

Accepted Answer

Yes, you can include a 7th person. All you have to do is book for 6 players and notify us by email of the presence of a 7th person. A supplement of 34€ will be payable on site. Please note that an exploration will necessarily be done in pairs.

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